Privacy Policy
Last updated: October 21, 2026
This Privacy Policy explains how Water Automation (“we”, “us”) collects, uses and shares information when you visit waterautomation.com, buy from our online shop or contact us.
Information we collect
Information you give us. When you place an order we collect your name, billing and shipping address, email address, phone number and the details of your order. Card payments are entered into secure fields provided by our payment processor, Stripe, and processed by Stripe; we do not store your full card number. If you create an account, we keep your name, email address and order history with it. When you use our contact form we collect your name, email address, phone number and your question. If you use the chat assistant on our site, we receive the messages you type. If you email us, we receive the information you choose to share.
Information collected automatically. Like most websites, our site and the services it uses collect technical information when you visit, such as your IP address, browser and device type, the pages you view, the website that referred you, and any campaign tags in the link you followed (for example, utm_source). Our shop software also records how you first arrived at the site and attaches this to an order, so we can see which channels lead to sales. If you arrive through a partner’s referral link, we record the referral so we can credit that partner.
How we use your information
- To process, ship and support your orders, including returns and refunds.
- To answer your questions through our contact form, chat assistant or email.
- To operate, maintain and secure the website, including preventing fraud, spam and abuse.
- To understand how visitors find and use the site so we can improve it.
- To measure our advertising and show our ads to people who have visited our site.
- To credit partners who refer customers to us.
- To meet legal, tax and accounting obligations.
Cookies and similar technologies
We use cookies and similar browser storage for the following purposes:
- Shop and account. Cookies that keep items in your cart, run the checkout and keep you signed in to your account. The site cannot work without them.
- Payments and security. Stripe uses cookies to process payments and prevent fraud. Our forms are protected by hCaptcha, which checks interaction with the page to tell people and automated software apart; the hCaptcha Privacy Policy applies.
- Analytics. We use Google Analytics to measure site traffic and sales. Google Analytics uses cookies to distinguish visitors. You can opt out with the Google Analytics opt-out browser add-on. We also use Microsoft Clarity to see how visitors use our pages, such as clicks, scrolling and the pages viewed, so we can improve the site. Clarity uses cookies and similar technology to collect this information, and Microsoft handles it as described in the Microsoft Privacy Statement.
- Advertising. We use advertising tags from Google, Meta (Facebook and Instagram) and TikTok. They tell us when someone who saw or clicked one of our ads visits the site or makes a purchase, and they let these platforms show our ads to people who have visited our site. These companies may combine this with other information they hold about you, under their own privacy policies.
- Order source and referrals. Storage in your own browser that records how you arrived at our site, and whether you came through a partner’s referral link, so this can be attached to your order.
You can block or delete cookies and site data in your browser settings. Some parts of the site, such as the cart and checkout, may not work if you do. You can limit ads based on your visits through Google’s ad settings, your ad preferences in your Facebook, Instagram and TikTok accounts, and the Digital Advertising Alliance opt-out page.
How we share information
We do not sell your personal information for money. We share it only as follows:
- Service providers who help us run the website and our business, such as our payment processor (Stripe), shipping carriers (such as UPS), our website host and security and content delivery services, our email and customer-service tools, the provider of our chat assistant, and the service that displays our reviews. They may use the information only to provide services to us.
- Analytics and advertising partners (Google, Microsoft, Meta and TikTok), through the cookies and tags described above.
- Legal reasons, when we believe disclosure is required by law or needed to protect our rights, our customers or others.
- Business transfers, if our business is involved in a merger, acquisition or sale of assets.
How long we keep information
We keep order, account and inquiry information for as long as needed to fulfill orders, support you, maintain business records and meet legal obligations, and then delete or anonymize it.
Security
We use reasonable administrative and technical measures to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing [email protected]. Depending on the state you live in, you may have additional privacy rights, including the right to opt out of targeted advertising, and we will honor requests as required by applicable law.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from children.
Other websites
Our site links to other websites, such as Amazon, YouTube and social media pages. If you buy our products on Amazon, Amazon’s privacy policy applies to that purchase. Each of these websites is governed by its own privacy policy.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Questions about this policy or your information: [email protected]